Refund Policy

Markitty Refund & Exchange Policy
Last Updated: July 25, 2025

At Markitty, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

1. Refund Policy
Eligibility
Refunds may be requested within 14 days of receiving your order

Items must be unworn, unwashed, and in original condition with tags attached

Final sale items (marked "non-refundable") are not eligible

Process
Contact us at service@markitty.com with:

Your order number

Photos of the item(s)

Reason for return

We'll provide a return authorization and instructions

Once received and inspected, refunds will be processed within 5-7 business days

Refund Methods
Original payment method (7-10 business days to reflect)

Store credit (immediately available)

2. Exchange Policy
Available Options
We offer exchanges for:

Different sizes (subject to availability)

Alternative colors/styles (price differences may apply)

How to Exchange
Email service@markitty.com within 14 days of delivery

Include your order number and requested exchange details

We'll guide you through the return and replacement process

You'll be responsible for return shipping unless the error was ours

*Note: Exchanges may take 10-14 business days to process*

3. Damaged or Defective Items
If you receive a damaged or defective product:

Contact us within 48 hours of delivery at service@markitty.com

Provide:

Order number

Clear photos/video of the damage/defect

We'll arrange for:

A free replacement (if available), or

A full refund including return shipping costs

4. Important Notes
Return shipping costs are the customer's responsibility unless the return is due to our error

We recommend using a trackable shipping method for returns

Refunds exclude original shipping fees (unless the return is due to our mistake)

International customers may be subject to customs fees which are non-refundable

5. Contact Us
For any questions about our refund policy:
📧 service@markitty.com
📞 +86 13946998857 (Mon-Fri, 9AM-6PM GMT+8)

We appreciate your trust in Markitty and will do our best to resolve any issues promptly and fairly.